We worked with a PCN who came to us in need of support across multiple practice sites. They had a specific requirement for more resource to help with a backlog of hospital discharge letters, overdue SMRs (Structured Medication Reviews), and general prescription requests.
As a high-population area (approx. 50,000 patient list size), the PCN needed longer-term support to help manage workstreams that their team were not able to resource effectively.
MMS collaborated with the PCN to provide a team of highly skilled pharmacists to remotely manage this project and deliver on the core requirements. Delivering this remotely and embedding pharmacists into the client team in this manner enabled us to onboard resource quickly, and gave flexibility and efficiency within the project – vital as the practices within the PCN covered a large geographic area.
To ensure continuity of delivery and quality, we ensured that named pharmacists were attached to the project – this created familiarity and trust, and kept the project delivery consistent.
Further to the clinical delivery, our project administration team at the MMS head office admin supported with management of pharmacist schedules. They also performed an important role of performing due diligence and checks prior to embedding pharmacists, and managing all associated project paperwork.
This was a successful project, and delivered improved prescription handling, better patient experience, and wider availability of appointments for patients with improved access to a clinician. Letters were completed in timely manner in line with practice protocols and reviews were completed to ensure continuity of medication and clinical care.
The PCN and associated practices were happy with the outcomes and service provided by MMS and our pharmacists, and subsequently extended their contract with us – the initial 6 month contract was renewed and has now been running for 4 years.
Figures below highlight outcomes for 2.5 whole time equivalent (WTE) pharmacists over the initial 6 month contract: